Easy returns within 30 days. Free return shipping on most items.
Start a ReturnMost items can be returned within 30 days of delivery for a full refund. The return window starts from the date you receive your item, not the order date.
Items must be in new, unused condition with all original packaging, tags, and accessories included. We reserve the right to refuse returns that don't meet these requirements.
Most items qualify for free return shipping. We'll provide a prepaid return label when you initiate your return through "Your Orders".
Refunds are typically processed within 3-5 business days after we receive your return. The refund will be issued to your original payment method.
Go to "Your Orders" and select the item you want to return
Download and print your prepaid return shipping label
Pack your item securely and drop it off at any carrier location
Receive your refund within 3-5 days of us receiving your return
If your item arrived damaged or defective, you may be eligible for a free replacement instead of a refund.
Some items cannot be returned for health and safety reasons or due to their nature:
International return policies may vary by country. Return shipping costs for international orders are typically the buyer's responsibility unless the item arrived damaged or defective.
Note: Customs fees, duties, and taxes are non-refundable on international returns. Contact customer service for specific international return instructions.
Refunds are typically processed within 3-5 business days after we receive your return. It may take an additional 3-5 business days for the refund to appear in your account, depending on your bank or credit card company.
Items must be returned in their original condition with all packaging. Returns without original packaging may be refused or subject to a restocking fee.
You can print a new return label anytime by visiting "Your Orders" and selecting the return. If you need assistance, contact customer service.
Yes, gift recipients can return items for an ShopNow Gift Card. The gift giver will not be notified of the return. To get a refund to the original payment method, the gift giver must initiate the return.
Most returns qualify for free return shipping. We'll provide a prepaid return label when you start your return. Some items may have exceptions, which will be clearly noted during the return process.