ShopNow.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how ShopNow.com and its affiliates collect and process your personal information through ShopNow websites, devices, products, services, online and physical stores, and applications that reference this Privacy Notice (together "ShopNow Services").
By using ShopNow Services, you are consenting to the practices described in this Privacy Notice.
What Personal Information About Customers Does ShopNow Collect?
We collect your personal information in order to provide and continually improve our products and services.
Here are the types of personal information we collect:
- •Information You Give Us: We receive and store any information you provide in relation to ShopNow Services. You can choose not to provide certain information, but then you might not be able to take advantage of many of our ShopNow Services.
- •Automatic Information: We automatically collect and store certain types of information about your use of ShopNow Services, including information about your interaction with content and services available through ShopNow Services.
- •Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.
For What Purposes Does ShopNow Use Your Personal Information?
We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:
- •Purchase and delivery of products and services: We use your personal information to take and fulfill orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
- •Provide, troubleshoot, and improve ShopNow Services: We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of ShopNow Services.
- •Recommendations and personalization: We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with ShopNow Services.
- •Comply with legal obligations: In certain cases, we collect and use your personal information to comply with laws.
- •Communicate with you: We use your personal information to communicate with you in relation to ShopNow Services via different channels (e.g., by phone, email, chat).
- •Advertising: We use your personal information to display interest-based ads for features, products, and services that might be of interest to you.
- •Fraud Prevention and Credit Risks: We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, ShopNow, and others.
What About Cookies and Other Identifiers?
To enable our systems to recognize your browser or device and to provide and improve ShopNow Services, we use cookies and other identifiers. For more information about cookies and how we use them, please read our Cookies Notice.
Does ShopNow Share Your Personal Information?
Information about our customers is an important part of our business, and we are not in the business of selling our customers' personal information to others. We share customers' personal information only as described below and with subsidiaries ShopNow.com, Inc. controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
- •Transactions involving Third Parties: We make available to you services, products, applications, or skills provided by third parties for use on or through ShopNow Services.
- •Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links, processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service.
- •Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice.
- •Protection of ShopNow and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of ShopNow, our users, or others.
How Secure Is Information About Me?
We design our systems with your security and privacy in mind.
- • We work to protect the security of your personal information during transmission by using encryption protocols and software.
- • We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
- • We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information.
- • We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
What About Advertising?
Third-party advertisers and links to other websites: ShopNow Services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services.
Use of third-party advertising services: We provide ad companies with information that allows them to serve you with more useful and relevant ShopNow ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this.
What Information Can I Access?
You can access your information, including your name, address, payment options, profile information, Prime membership, household settings, and purchase history in the "Your Account" section of the website.
What Choices Do I Have?
If you have any questions as to how we collect and use your personal information, please contact our Customer Service. Many of our ShopNow Services also include settings that provide you with options as to how your information is being used.
- • You can choose not to provide certain information, but then you might not be able to take advantage of many of the ShopNow Services.
- • You can add or update certain information as described in the "What Information Can I Access?" section.
- • If you don't want to receive email or other communications from us, please adjust your Customer Communication Preferences.
- • If you don't want to see interest-based ads, please adjust your Advertising Preferences.
- • The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
Are Children Allowed to Use ShopNow Services?
ShopNow does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use ShopNow Services only with the involvement of a parent or guardian.
Conditions of Use, Notices, and Revisions
If you choose to use ShopNow Services, your use and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the law of the state of Washington. If you have any concern about privacy at ShopNow, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes.
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